At Superrevel, we know how difficult it is to order merchandise online without actually seeing the goods in front of you. If you’re not completely satisfied with your purchase, we are happy to accept exchanges within 60 days from when your order was shipped (The day we shipped out your package).
We do not offer Refunds for Returns since we manufacture each garment exclusively on request for each client.
Exchanges items must be unworn/unwashed, in new condition and with all the labels still attached. This includes visible signs of use including, deodorant/cosmetic stains, perfume, scents, hair, etc. We will not process your Exchanges if the items are not within these conditions upon receipt of the items here at Superrevel.com.
- WE DO NOT ACCEPT EXCHANGE ON ANY SWIMSUITS/ONE-PIECES/LAST CHANCE ITEMS.
- FINAL SALE ITEMS
- BUY ONE GET ONE FREE (BOGO)
- BUY ONE GET ONE X% OFF (BOGO)
- BUY X QUANTITY OR AMOUNT and SAVE A CERTAIN AMOUNT)
- CLEARANCE ITEMS
- CHRISTMAS PRODUCTS
*If you received Defective, Damaged or Incorrect items, contact us within 5 days of when your package was received with a photo of the defect or issue to: [email protected]
so we can fix it for you.
HOW DO I GET MY EXCHANGE STARTED?
First, submit a request with us for your Exchange. Click here
to submit a Exchange request.
Upon approval of your Request, You will need to send your item to Superrevel address.
Please, ship your items to Superrevel at:
14790 SW 88th St #100, Miami, FL 33196, United States
*Required- Include a Printed copy of your Order confirmation or your packing slip in your package that lists your order number and items that were ordered with us. When we receive the package in our warehouse, we will send you a confirmation email.
WHAT HAPPENS ONCE MY ITEMS ARRIVE AT SUPERREVEL?
Once we receive your items, We will send you a personal In-store credit code to your Superrevel account email. If you need us to send the code to a different email please include the email in the comments when placing your request, or let us know at [email protected]
In-store credit will be the exact price you paid minus the shipping cost.
¿DO I HAVE TO PAY FOR THE EXCHANGE?
You must pay for the reshipment of your order. You can exchange your garment to a similar size and model of the same value. (Please see our sizing guide to avoid changes)
RELATED SHIPPING CHARGES
If the Exchange was due to an error of Superrevel (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the Exchange
If the Exchange is not due to an error of ours (i.e. you ordered it and then decided later on that you want to change it), the buyer accepts full responsibility for all shipping costs.
HOW DO I KNOW THAT THE EXCHANGE HAS BEEN PROCESSED?
When we receive your items in our warehouse, we will send you a notice of receipt by email, confirming the receipt of the package.
Within a period of 30 days of the reception of the warning of cancellation, we will process the Exchange.
CANCELING YOUR ORDER
We begin processing orders immediately after they are placed on our website. If you need to cancel an order, you have a small window of opportunity to do so. You can send us a message within 1 hour of placing your order so we can try canceling it for you. We will make every effort to honor your cancellation request! If your order has already entered the shipping process, unfortunately, we are unable to grant your cancellation request.
Exchanges postmarked after 30 days will be refused and sent back at the customer’s expense.
Please keep in mind that we offer 30 days to present your Exchange. If you submit your exchange request after 30 days of placing your order, your exchanges request will not be accepted.