F.A.Q.s

Do you ship to my Country?

Superrevel ships worldwide! Feel free to email us at [email protected] with questions on shipping to specific destinations.

What is the Return Policy?
At Superrevel, we know how difficult it is to order merchandise online without actually seeing the goods in front of you. That’s why we offer our customers 100% guaranteed satisfaction. If you’re not completely satisfied with your purchase, you may return or exchange your merchandise within 30 days of placing your order.
 
Please read our Return Policy for more information.
How do I report a missing package?
We will not refund any customer whose order is not received because the shipping address provided during the checkout process was inaccurate or incomplete.
 
If your tracking says your package was delivered but you did not receive it or the package is missing, it is your responsibility to first contact your local post office to report the issue concerning your stolen/lost/undelivered package. Once you have contacted the Post office concerning your stolen/lost/undelivered parcel, please email us at: [email protected] along with your open case number from the shipping carrier for the lost package and we will work with you to see if we will need to re-send your order or issue a refund on a case-by case basis.
How is our production process?
  1. We check your order and cut the fabrics.
  2. We print the design you have chosen.
  3. Your order is tailored and sewn.
  4. Once ready, we package it and ship it.
  5. Your order arrives at its destination.
What are the shipping costs?
  • Economy Mail: $6.99
    All of our shipments are Mail Certified to ensure that your order is delivered in your hands.
  • Free Shipping: On all U.S. orders over $75.00
How do customs fees apply to International packages?

All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country’s custom policies. Any Packages returned due to customs fee not paid, will be refunded minus the cost of shipping.

How long will it take me to get the product?

Please keep in mind that your garment or garments are Made to Order. Hand cut and made just for your order. This process starts as soon as your order is placed and may have a processing time of 3-5 business days or 5-10 business days before it ships.

If there is an issue with your shipment, i.e. if your garment arrives in damaged condition, please notify Superrevel ASAP.

You have 5 days to report any issues with shipping, after that time it is not possible to report shipment issues.

What payment methods do I have?

Credit card
To pay by credit card, please select this payment option in the payment order and enter your details.

PayPal
If you have PayPal account you can use it to pay the amount of the order either by credit card or the prepaid system.

What are the terms of purchase?

These general terms and conditions apply to all commercial transactions made in our online store, www.superrevel.com, hereinafter the seller. Please read these Terms & Conditions and our Privacy Policy carefully before ordering. If you are not in agreement with all the terms of purchase and the privacy policy, you must not make any order.

Superrevel reserves the right to modify the commercial offer presented on the website fishikii.us (modifications on products, prices, promotions and other commercial and service conditions) at any time.